Systems Analyst 3 – CAPPS HR/Payroll | Austin, TX Remote | 15+ Years State of Texas Policy Experience

**Location:** Austin, Texas **Duration:** 09/01/2026 – 08/31/2027 (1-year initial term with up to 2 optional 1-year renewals) **Hours:** Monday–Friday, 8:00 AM – 5:00 PM CT (approximately 160 hours/month; occasional evenings, weekends, and holidays as needed) **Overview** A Texas state agency is seeking a senior-level Systems Analyst to support the Centralized Accounting and Payroll/Personnel System (CAPPS) Program as part of the Fiscal Management Statewide Fiscal Systems team. The CAPPS HR/Payroll system is built on Oracle PeopleSoft Human Capital Management (HCM) version 9.2, Image 53, and includes Human Resources, Payroll, Position Management, Commitment Accounting, Time and Labor, Performance Management, and CAPPS Recruit (TAM/CG). The selected candidate will provide highly advanced consultative services and functional assistance, supporting over 100 state agencies and 80,000 employees. This role requires adaptability to learn and integrate new systems and platforms as needed, such as CGI Advantage. **Key Responsibilities** - Perform highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program - Lead or support the upgrade of the ERP system to the Fluid User Interface, including planning, analysis, testing, and deployment - Conduct fit-gap analysis to identify impacts of Fluid UI changes on existing business processes, customizations, and integrations - Collaborate with functional and technical teams to design and configure Fluid pages, tiles, navigation collections, and responsive layouts - Update security roles and permissions to align with Fluid navigation and component changes - Perform end-to-end system testing, including regression testing, user acceptance testing (UAT), accessibility validation, and mobile-responsiveness checks - Troubleshoot and resolve issues related to Fluid pages, performance, workflow changes, and customizations - Document upgrade steps, configuration changes, test scripts, and post-deployment results - Provide training and change-management support to end users transitioning from Classic to Fluid UI - Coordinate with stakeholders to ensure minimal downtime during cutover and smooth go-live execution - Monitor post-upgrade system behavior and apply required patches, fixes, or optimizations - Provide functional CAPPS HR/PY Human Resources (HR) module expertise, including Workforce Administration, HR Security Set-up and row-level security, and interpretation and application of state statutes, HR policies, and labor regulations - Oversee and coordinate Approval Workflow Engine (AWE), including workflow configuration and setup, user and role management, notifications and worklist management, monitoring and troubleshooting, customization and extensibility, performance and maintenance, and testing and documentation - Apply technical skillsets for applicable tools, including understanding Application Designer (records, fields, pages, components), Integration Broker (Web Services, REST/SOAP Integrations), SQR and BI Publisher report customization, and SQL proficiency - Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information - Provide functional support for the CAPPS HR/PY application and serve as a point of contact for agencies as applicable - Create and/or review Functional Design Documents (FDDs), perform functional configuration system changes, and other functional activities assigned - Engage in cross-functional collaboration, including strong problem-solving and troubleshooting, interpreting state HR policies into system configuration and code modifications, requirements gathering for break/fix or system enhancements, documentation and testing (UAT, regression testing), incident management in systems like ServiceNow and BOSSDesk, communication with policy personnel, other analysts, 100+ agencies, and Managed Services Tier 3 vendor, understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.), providing structured cross-training to support junior analyst capability growth, and providing comprehensive training and support to agency personnel - Coordinate and participate in project-level activities, including expansions with additional module implementations or enhancements for agencies, cyclic processes such as fiscal year-end, calendar year-end, 1095-C creation and distribution, state legislative changes, federal mandates, and third-party integrations - Assist with calendar year-end by coordinating with a third-party vendor to produce Third Party Sick Pay as part of W-2 processing - Assist with processing the Affordable Care Act (ACA), including employer reporting (1095-C), collecting and generating 1095-C forms for electronic delivery, ensuring IRS filing deadlines are communicated and adhered to, distributing forms in accordance with IRS regulations and deadlines, and successfully building interface files for electronic transmission and filing - Assist with Fiscal Year-End, including planning, scheduling, and communicating, reconciliations and verifications, system configurations and maintenance, mass salary loads as requested by agencies, and benefit enrollment web services to ensure successful integration with ERS - Provide Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work - Ensure that all digital products and content meet WCAG 2.1 accessibility standards - Work under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks - Oversee and act as the first line of support to ensure that only accurate data is produced, security (including multi-tenancy) is enforced, that the system performs efficiently, and that all applicable policies are enforced - Perform all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) - Actively participate in Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities - Participate in Disaster Recovery and Upgrade Testing activities - Make presentations at user groups and steering committees as requested - Participate as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via the system - Perform other related work as assigned **Required Qualifications** - 15+ years of extensive knowledge and understanding of State of Texas applicable policies - 15+ years of extensive knowledge of federal labor laws - 15+ years of extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities - 12+ years of extensive knowledge and experience performing system configuration changes - 12+ years of extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ) - 12+ years of extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance - 10+ years of extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies - 10+ years of extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication - 10+ years of extensive experience supporting the CAPPS HR/PY tower in PeopleSoft HCM version 9.2 - 10+ years of extensive familiarity with support tools such as PUM, Fluid and Elastic Search - 10+ years of experience performing functional project management activities in support of a CAPPS program - 10+ years of experience planning and coordinating the Fiscal Year Process at a statewide level - 10+ years of experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3 - 10+ years of experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process - 10+ years of experience participating in Disaster Recovery exercises - 10+ years of experience preparing and presenting executive-level presentations - 10+ years of experience gathering and presenting applicable data in support of a variety of audits and open records requests - 10+ years of experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements - 10+ years of experience performing SQL actions needed to keep CAPPS and SPRS systems in sync - 8+ years as a Subject Matter Expert for configuring and coding to remain compliant with the Family Medical Leave Act (FMLA) - 8+ years of extensive knowledge and experience managing the Approval Workflow Engine (AWE) - 8+ years of experience preparing WCAG 2.1-compliant materials for distribution - 3+ years of knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business - Experience in gathering business requirements for large projects - Ability to work independently in a diverse team environment with on-site and remote team members - Strong written, verbal, and interpersonal communication skills - Knowledge of project management methodologies - Knowledge of technical and functional attributes of Oracle PeopleSoft - Problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary - Experience with Agile and other SDLC methodologies - Experience with ITIL methodologies - Experience with or knowledge of information security frameworks (i.e., NIST) **Preferred Qualifications** - 10+ years of experience with and knowledge of production support activities for legacy Statewide Financial Systems **Work Location & Requirements** - The working position is Telework (remote) - Remote working location must be within the continental United States at all times - On an infrequent ad-hoc basis, the candidate may be required to be at the on-site location based on business need - On a permanent basis, at the sole discretion and request of the agency, the candidate may be required to perform services at the on-site location - The candidate may be required to work outside normal business hours on weekends, evenings, and holidays, as requested - All travel, per diem, parking, and/or living expenses shall be at the candidate's and/or vendor's expense - The candidate shall be required to complete a minimum of ten (10) hours of professional training annually in a relevant area of expertise associated with the services provided, on personal time and at their own expense - Criminal background check required prior to award