Systems Analyst 3 – CAPPS HR/Payroll | Austin, TX Remote | 15+ Years State of Texas Policy Experience

**Location:** Austin, Texas **Duration:** 09/01/2026 – 08/31/2027 (1-year initial term with two optional 1-year renewals) **Hours:** Monday–Friday, 8:00 AM – 5:00 PM CT (approximately 160 hours/month; occasional evenings, weekends, and holidays as needed) **Overview** A Texas state agency seeks a senior-level Systems Analyst to support the Centralized Accounting and Payroll/Personnel System (CAPPS) Program. The CAPPS HR/Payroll system is built on Oracle PeopleSoft Human Capital Management (HCM) version 9.2, Image 53, and serves as the statewide Enterprise Resource Planning (ERP) system. The selected candidate will join the Fiscal Management Statewide Fiscal Systems team, providing functional expertise and technical support for HR/Payroll modules, including Workforce Administration, Position Management, Time and Labor, Performance Management, and CAPPS Recruit. This role requires adaptability to learn and integrate new systems and platforms as needed. **Key Responsibilities** - Perform highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program - Provide functional CAPPS HR/PY Human Resources module expertise, including Workforce Administration, HR Security Set-up and row-level security, and interpretation and application of state statutes, HR policies, and labor regulations - Serve as a point of contact for CAPPS agencies, providing functional support for the CAPPS HR/PY application - Lead the CAPPS HR/PY functional design phase, including creating and reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities - Configure PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer) - Set up tables (job codes, positions, departments, compensation, etc.), configure workflow (AWE-Approval Workflow Engine), and create queries using PS/Query and SAP Business Objects - Oversee and coordinate Affordable Care Act (ACA) employer reporting, including 1095-C form generation, electronic delivery, IRS filing deadlines, and interface file building for electronic transmission - Apply technical skillsets including Application Designer (records, fields, pages, components), Integration Broker (Web Services, REST/SOAP Integrations), SQR and BI Publisher report customization, SQL proficiency, and PeopleSoft security (inclusive of State of Texas multitenancy requirements) - Serve as a reporting subject matter expert, including requirements gathering and validation, data governance and quality management, report design and development in PeopleSoft Query Manager, testing and quality assurance, security and access control, change management and version control, documentation and training, performance monitoring and maintenance, and continuous improvement - Maintain tools and environment knowledge, including PUM (PeopleSoft Update Manager) and Change Assistant, Fluid UI changes and page navigation, lifecycle management and selective adoption, Elasticsearch/Search Framework, and data migration and compare reports - Collaborate cross-functionally with strong problem-solving and troubleshooting, interpret state HR policies into system configuration and code modifications, gather requirements for break/fix or system enhancements, perform documentation and testing (UAT, regression testing), manage incidents in systems like ServiceNow and BOSSDesk, communicate effectively with policy personnel, other analysts, 100+ agencies, and Managed Services Tier 3 vendor, account for interdependencies on legacy systems (SPRS, HRIS, etc.), provide structured cross-training to support junior analysts' capability growth, and provide comprehensive training and support to agency personnel - Coordinate and participate in project-level activities, including expansions with additional module implementations or enhancements, cyclic processes such as fiscal year-end, calendar year-end, 1095-C creation and distribution, legislative changes, federal mandates, and third-party integrations - Provide Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, in coordination with a Managed Services vendor responsible for Tier 3 work - Ensure that all digital products and content meet WCAG 2.1 accessibility standards, maintaining perceivable, operable, understandable, and robust experiences for all users - Oversee and act as the first line of support to ensure that only accurate data is produced, security (including multi-tenancy) is enforced, the system performs efficiently, and all applicable policies are enforced - Perform all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT service management (ITSM) and IT asset management (ITAM) - Actively participate in Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities - Participate in Disaster Recovery and Upgrade Testing activities - Make presentations at CAPPS User Groups and the CAPPS Steering Committee as requested - Participate as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS - Complete a minimum of ten (10) hours of professional training annually in a relevant area of expertise (on personal time, at candidate's expense) - Perform other related work as assigned **Required Qualifications** - 15+ years of extensive knowledge and understanding of State of Texas applicable policies - 15+ years of extensive knowledge of federal labor laws - 15+ years of extensive technical skillsets with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities - 12+ years of extensive knowledge and experience performing system configuration changes - 12+ years of extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance - 10+ years of extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies - 10+ years of extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication - 10+ years of extensive experience supporting the CAPPS HR/PY tower in PeopleSoft HCM version 9.2 - 10+ years of extensive familiarity with support tools such as PUM, Fluid and Elastic Search - 10+ years of experience performing functional project management activities in support of the CAPPS program - 10+ years of experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3 - 10+ years of experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process - 10+ years of experience participating in Disaster Recovery exercises - 10+ years of experience preparing and presenting executive-level presentations - 10+ years of experience gathering and presenting applicable data in support of a variety of audits and open records requests - 10+ years of experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements - 10+ years of experience performing SQL actions needed to keep CAPPS and SPRS systems in sync - 8+ years of experience preparing WCAG 2.1-compliant materials for distribution - 3+ years of knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business - Experience in gathering business requirements for large projects - Ability to work independently in a diverse team environment with on-site and remote team members - Strong written, verbal, and interpersonal communication skills - Knowledge of project management methodologies - Knowledge of technical and functional attributes of Oracle PeopleSoft - Problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary - Experience with Agile and other SDLC methodologies - Experience with ITIL methodologies - Experience with or knowledge of information security frameworks (i.e., NIST) **Preferred Qualifications** - 10+ years of experience with and knowledge of production support activities for legacy Statewide Financial Systems **Work Location & Requirements** - Primary work location is remote (telework); remote working location must be within the continental United States at all times - On an infrequent ad-hoc basis, may be required to be at the agency's on-site location in Austin, Texas based on business need - All travel, per diem, parking, and/or living expenses are at the candidate's and/or vendor's expense - May be required to work outside normal business hours on weekends, evenings, and holidays, as requested - Must pass a criminal background check prior to award - Must obtain and use agency-provided equipment