Network Security Analyst 1 – Vulnerability Remediation & Change Coordination | Austin, TX Hybrid | 3+ Years ServiceNow Experience

**Location:** Austin, Texas **Duration:** 1 year (with two optional 1-year renewals) **Hours:** Monday–Friday, 8:00 AM–5:00 PM (evenings/weekends as needed) **Overview** A public-sector client seeks a Network Security Analyst 1 to serve as the Vulnerability Remediation & Change Coordination Analyst for the Server Team. This role coordinates, tracks, and facilitates the remediation of server vulnerabilities that fall outside standard patching schedules. The analyst acts as the primary interface between Cyber Security, Server Operations, and Change Management to ensure high-risk and exception-based vulnerabilities are remediated in a timely, auditable, and compliant manner. The position leverages ServiceNow, including the IT Remediation Workspace, to manage end-to-end vulnerability remediation activities and present remediation changes to the Change Advisory Board (CAB). The role supports enterprise server platforms including Windows, Linux, and Citrix and requires strong organizational, communication, and change management skills rather than day-to-day patch execution. **Key Responsibilities** - Review, triage, and manage vulnerability remediation assignments within ServiceNow IT Remediation Workspace - Coordinate remediation efforts for vulnerabilities that cannot be addressed through normal patch cycles (e.g., emergency, high-risk CVEs, exceptions, or special remediation scenarios) - Serve as the central point of coordination between Server Operations, Security (CSOC), and other impacted teams throughout the remediation lifecycle - Track remediation status, dependencies, and outstanding actions to ensure vulnerabilities progress to closure in accordance with policy and risk priorities - Ensure remediation activities align with the Vulnerability Remediation Process and supporting work instructions - Create, manage, and update Vulnerability Remediation Tasks (VUL), associated Change Requests, and related Configuration Items (CIs) - Ensure accurate documentation of remediation plans, implementation steps, validation outcomes, and rollback plans within ServiceNow records - Validate that vulnerability remediation tasks meet ServiceNow process requirements and audit expectations before change submission - Coordinate remediation sequencing across multiple server platforms and support teams using ServiceNow workflows and assignment rules - Prepare and submit Normal and Standard Change Requests for vulnerability remediation activities - Present vulnerability remediation changes to CAB, clearly articulating security risk and urgency, scope and impacted systems, remediation approach, testing and validation plans, and rollback and risk mitigation measures - Address CAB questions and coordinate follow-up actions as needed to secure approval - Ensure approved changes are scheduled, communicated, and implemented in alignment with change windows and operational constraints - Coordinate vulnerability remediation across Windows Server environments, Linux Server environments (RHEL), and Citrix server platforms - Work with platform SMEs to understand remediation requirements and constraints without directly executing patching activities - Ensure consistent remediation tracking and reporting across heterogeneous server platforms - Maintain detailed tracking of outstanding vulnerabilities, change approvals, implementation status, and validation and closure evidence - Support audit, compliance, and leadership reporting with accurate, up-to-date remediation metrics and status summaries - Identify process gaps, bottlenecks, or recurring issues and recommend improvements to remediation and change workflows **Required Qualifications** - 3+ years of proven experience coordinating server vulnerability remediation in an enterprise environment - 3+ years of strong hands-on experience with ServiceNow, including Change Management and IT Remediation Workspace - 3+ years of solid understanding of change management processes and presenting changes to a CAB - 3+ years of practical knowledge of server platforms: Windows Server, Linux Server, Citrix Infrastructure - 3+ years of exceptional organizational skills with the ability to manage multiple parallel remediation efforts - 3+ years of strong written and verbal communication skills, especially for CAB and cross-team coordination **Preferred Qualifications** - 1+ year of experience supporting vulnerability remediation in a government, regulated, or large enterprise environment - 1+ year of familiarity with vulnerability management workflows involving CSOC, Infrastructure, and Application teams - 1+ year of experience coordinating remediation outside of standard patching schedules (emergency or out-of-band remediation) - 1+ year of prior exposure to audit, compliance, or security evidence collection related to vulnerability remediation - Demonstrated ability to achieve timely remediation of high-risk and exception-based vulnerabilities - Track record of producing high-quality, CAB-approved change records with complete and accurate documentation - Experience maintaining clear, auditable tracking of vulnerability remediation status from assignment through closure - Proven success in improving coordination and reducing remediation delays across server platforms **Work Location & Requirements** - Hybrid position: minimum of four days per week onsite, or as approved - Primary work location in Austin, Texas - Must be available to work outside normal business hours on weekends, evenings, and holidays as requested - Must pass criminal background checks as authorized by Texas law - Must maintain authorization to legally work in the United States throughout the engagement - Must report time in the designated timekeeping tool - All travel, per diem, parking, and living expenses are at the candidate's expense unless pre-approved in writing