Systems Analyst 3 – CAPPS Technical Oversight | Austin, TX Telework | 10+ Years Texas Public Sector Experience

**Location:** Austin, Texas **Duration:** 09/01/2026 – 08/31/2027 (1-year initial term with up to 2 optional 1-year renewals) **Hours:** Monday through Friday, 8:00 AM to 5:00 PM (approximately 160 hours per month; may require work outside normal business hours including weekends, evenings, and holidays) **Overview** A Texas state agency is seeking a Systems Analyst 3 to join its Fiscal Management Statewide Fiscal Systems team, supporting the Centralized Accounting and Payroll/Personnel System (CAPPS) Program. The CAPPS Program comprises HR/Payroll (inclusive of Recruit functionality), Financials, STARR, and all ancillary systems. The selected candidate will provide senior-level consultative services and technical assistance, ensuring that CAPPS requirements, procedures, development, and testing meet established standards and follow the System Development Lifecycle. The candidate must be adaptable and able to learn and integrate new systems and platforms as needed, such as CGI Advantage. This position requires working under minimal supervision, relying on experience and judgment to plan and accomplish goals while independently performing a variety of complicated tasks. All work must be performed in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT service management (ITSM) and IT asset management (ITAM). **Key Responsibilities** - Perform highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program - Ensure CAPPS Financials Requirements, Procedures, Development, and Testing from the CAPPS Managed Services vendor meet written procedures, coding standards, and follow the CAPPS System Development Lifecycle - Ensure all digital products and content meet WCAG 2.1 accessibility standards, maintaining perceivable, operable, understandable, and robust experiences for all users - Submit and track all WCAG accessibility waivers, including coordinating testing efforts for compliance, waiver submissions, actively tracking vendor resolution requests, tracking system coding/configuration, and renewing waivers upon expiration - Provide oversight for functional and technical design walks, including analyzing business processes and current system workflows to assess ERP design fit, reviewing functional designs and specs to identify technical gaps, evaluating upstream/downstream dependencies, preparing technical scenarios and test cases, assessing designs for performance, security, scalability, and data quality impacts, and providing concise technical feedback during design walks - Review developed code for compliance with defined requirements and validate code comparisons prior to migration to ensure adherence to all established standards - Maintain and support the CAPPS Service Desk Application, including product configuration and administrative support, remaining current on all BOSSDesk functionality, maintaining an ITIL-compliant service desk application, performing advanced troubleshooting and root cause analysis, ensuring integration and providing API support (TDIS), responding to reported incidents and monitoring the system, maintaining technical documentation and knowledge management repository, and collaborating with BOSSDesk for engineering and product support - Provide Level 2 Service Desk duties, including ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process - Actively respond to and maintain customer ticket requests via the CAPPS Service Desk with current information and statuses, including interface issues, IP Whitelisting, EFT server connectivity, agency transfer files, batch failures, and all related technical tasks across agencies - Actively participate in Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities - Participate in Disaster Recovery and Upgrade Testing activities - Make presentations at CAPPS User Groups - Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information - Participate as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS - Perform all duties following established processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates - Complete a minimum of ten (10) hours of professional training annually in a relevant area of expertise (on personal time, at own expense) **Required Qualifications** - 10+ years of extensive Texas public sector experience, directly working for or supporting a Texas state government agency - 10+ years of extensive experience performing technical activities in support of application systems - 10+ years of extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross-functional communication - 10+ years of experience preparing materials for and conducting executive-level presentations - 10+ years of experience performing technical project management activities in support of CAPPS program - 10+ years of experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements - 10+ years of extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies - 10+ years of technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, Peoplecode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher - 10+ years of experience with CAPPS Central production and deployment technical support activities for more than 100 agencies and 5 Hub instances - 8+ years of experience with IT service desk functions, knowledge of ITIL framework methodologies and processes - 3+ years providing full support for BOSSDesk or comparable ITIL compliant service desk application - Experience in gathering business requirements for large projects - Strong written, verbal, and interpersonal communication skills - Knowledge of project management methodologies - Knowledge of technical and functional attributes of Oracle PeopleSoft - Problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary - Experience with Agile and other SDLC methodologies - Experience with ITIL methodologies - Experience with or knowledge of information security frameworks (i.e., NIST) **Preferred Qualifications** - 10+ years of experience with software and hardware management industry best practices - 10+ years of experience with legacy Statewide Financial Systems production support activities - 10+ years of experience developing technical specifications to support IT procurements **Work Location & Requirements** - Primary work location is telework/remote; remote working location must be within the continental United States at all times - On an infrequent ad-hoc basis, may be required to be at the on-site location based on business need - On a permanent basis, at the sole discretion of the agency, may be required to perform services at the on-site location - Must be able to work independently in a diverse team environment with on-site and remote team members - May be required to work outside normal business hours on weekends, evenings, and holidays, as requested - All travel, per diem, parking, and/or living expenses shall be at the candidate's and/or vendor's expense - Must pass criminal background check as authorized by Texas law - Must complete annual professional training report by July 31st of each contract term