Systems Analyst 3 – CAPPS Technical Oversight | Austin, TX Remote | 10+ Years Texas Public Sector Experience

**Location:** Austin, Texas **Duration:** 09/01/2026 – 08/31/2027 (1-year initial term with up to 2 optional 1-year renewals) **Hours:** Monday–Friday, 8:00 AM – 5:00 PM CT (approximately 160 hours/month; may require evenings, weekends, and holidays as needed) **Overview** A Texas state agency seeks a Systems Analyst 3 to join its Fiscal Management Statewide Fiscal Systems team, supporting the Centralized Accounting and Payroll/Personnel System (CAPPS) Program. The CAPPS Program comprises HR/Payroll (including Recruit functionality), Financials, STARR, and all ancillary systems. The selected candidate will provide senior-level consultative services and technical oversight, ensuring that managed services vendor deliverables meet established procedures, coding standards, and system development lifecycle requirements. This role requires adaptability to learn and integrate new systems and platforms as needed, such as CGI Advantage. The position operates under minimal supervision, relying on experience and judgment to plan and accomplish goals while independently performing a variety of complex tasks. The candidate will work in cooperation and collaboration with a Managed Services vendor responsible for Level 3 duties. **Key Responsibilities** - Perform highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program. - Ensure CAPPS HR/Payroll Requirements, Procedures, Development, and Testing from the CAPPS Managed Services vendor meet written procedures, coding standards, and follow the CAPPS System Development Lifecycle. - Ensure all digital products and content meet WCAG 2.1 accessibility standards, maintaining perceivable, operable, understandable, and robust experiences for all users. - Submit and track all WCAG accessibility waivers, including coordinating testing efforts for compliance, waiver submissions, actively tracking vendor resolution requests, tracking system coding/configuration, and renewing waivers upon expiration. - Provide oversight for functional and technical design walks, including analyzing business processes and current system workflows to assess ERP design fit, reviewing functional designs and integration documents to identify technical gaps, evaluating upstream/downstream dependencies, preparing technical scenarios and test cases, assessing designs for performance, security, scalability, and data quality impacts, and providing concise technical feedback during design walks. - Review developed code for compliance with defined requirements and validate code comparisons prior to migration to ensure adherence to all established standards. - Provide Level 2 Service Desk duties, including ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process. - Perform all duties following established processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates. - Perform all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT service management (ITSM) and IT asset management (ITAM). - Actively respond to and maintain customer ticket requests via the CAPPS Service Desk with current information and statuses, including interface issues, IP Whitelisting, EFT server connectivity, agency transfer files, batch failures, and all related technical tasks across agencies. - Participate in Disaster Recovery and Upgrade Testing activities. - Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information. - Participate as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. - Gather business requirements for large projects. - Create and manage a strategic roadmap by combining strong planning skills, technical insight, and effective cross-functional communication. - Prepare materials for and conduct executive-level presentations. - Perform technical project management activities in support of the CAPPS program. - Interpret contractual language and integrate it into daily workflows, while consistently holding vendors accountable to contractual requirements. - Complete a minimum of ten (10) hours of professional training annually in a relevant area of expertise on personal time at own expense. **Required Qualifications** - 10+ years of extensive Texas public sector experience, directly working for or supporting a Texas state government agency. - 10+ years of extensive experience performing technical activities in support of application systems. - 10+ years of extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross-functional communication. - 10+ years of experience preparing materials for and conducting executive-level presentations. - 10+ years of experience performing technical project management activities in support of a CAPPS program. - 10+ years of experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements. - 10+ years of extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies. - 10+ years of technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, PeopleCode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher. - 10+ years of experience with CAPPS Central production and deployment technical support activities for more than 100 agencies and 5 Hub instances. - 8+ years of experience with IT service desk functions, knowledge of ITIL framework methodologies and processes. - Strong written, verbal, and interpersonal communication skills. - Knowledge of project management methodologies. - Knowledge of technical and functional attributes of Oracle PeopleSoft. - Problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary. - Experience with Agile and other SDLC methodologies. - Experience with ITIL methodologies. - Experience with or knowledge of information security frameworks (i.e., NIST). - Ability to work independently in a diverse team environment with on-site and remote team members. **Preferred Qualifications** - 10+ years of experience with software and hardware management industry best practices. - 10+ years of experience with legacy Statewide Financial Systems production support activities. - 10+ years of experience developing technical specifications to support IT procurements. **Work Location & Requirements** - Primary work location is remote (telework); remote working location must be within the continental United States at all times. - On an infrequent ad-hoc basis, may be required to be at the on-site location based on business need. - On a permanent basis, at the sole discretion of the agency, may be required to perform services at the on-site location (minimum of 24 hours per week if required). - May be required to work outside normal business hours on weekends, evenings, and holidays as requested. - All travel, per diem, parking, and/or living expenses shall be at the candidate's and/or vendor's expense. - Must pass a criminal background check as authorized by Texas law. - Must use the agency's timekeeping system to record hours worked on a weekly basis. - Upon commencement of services, required to come in person to obtain agency equipment to perform the services. - Must provide annual professional training report by July 31st of each contract term, documenting completed professional training hours and courses.