Systems Analyst II – Medicaid Claims Processing | Austin, TX Hybrid | 5+ Years Medicaid Experience

**Location:** Austin, Texas **Duration:** July 1, 2026 – August 31, 2026 (up to 696 hours) **Hours:** Monday–Friday, 8:00 AM – 5:00 PM (excluding State holidays); occasional evenings, weekends, and holidays as needed **Overview** A Texas state agency seeks a Systems Analyst 2 to support Medicaid claims processing systems. The successful candidate will bridge business and technical teams throughout the Software Development Life Cycle, gathering requirements from non-technical subject matter experts, analyzing business processes, and ensuring system enhancements align with organizational standards. This role requires strong analytical skills, experience with Agile methodologies, and the ability to communicate effectively with diverse stakeholders including governmental organizations and contract service providers. **Key Responsibilities** - Assist in development of project documentation based on agency and DIR requirements, including application on-line help - Conduct requirements gathering with non-technical Subject Matter Experts to understand business process needs and program requirements - Create Use Cases, flow charts, acceptance criteria, and other documentation needed for system enhancements - Analyze new and existing business processes to determine how modifications and changes will impact the system - Serve as a technical expert responsible for working with non-technical and technical stakeholders to ensure clear and effective communication throughout the Software Development Life Cycle - Ensure that design complies with agency standards - Perform necessary testing of assigned programs, including generation of test data, writing test scripts/execution sequences, examining test results, and debugging detected errors - Use current software development methods/techniques and established development standards to ensure quality and maintainability of applications - Provide status reports on enhancement activities and resolution of issues impacting the system - Notify immediate manager and technical lead of critical issues impacting the system's ability to deliver services as designed - Attend regular status meetings to update team members such as developers, business analysts, database administrators, and project managers on progress of assigned work - Regularly update assignments through the use of a ticketing system allowing for the sharing of information with project team members - Provide information to non-technical and technical staff via email, telephone, and formal presentations covering system functionality, data collection processes, and other technical issues - Facilitate information sharing to ensure knowledge transfer and the elimination of single points of failure for an information system - Conduct one-on-one discussions and group sessions to review system documentation - Prepare documentation illustrating system architecture, workflows, and dependencies for project deliverables - Update immediate supervisor, other management team members, and system stakeholders regarding recommended implementation strategies and solutions **Required Qualifications** - 5+ years of experience with Medicaid Claims Processing - 5+ years of experience in business objectives and problems and identifying alternative solutions - 5+ years of experience in reviewing, analyzing, and evaluating user requirements, operational procedures, and problems to automate processing and/or to improve existing computer systems - 5+ years of experience in writing detailed descriptions of user needs, program functions, and steps required to develop and/or modify computer programs - 5+ years of experience in cost/benefit analysis of systems and alternatives - 5+ years of experience in analyzing and documenting input and output requirements, such as forms of data input, how data is to be summarized, and formats for reporting - 5+ years of experience with Azure DevOps and generation of wireframes - 5+ years demonstrating high level of sound logic and analytical ability - 5+ years demonstrating highly developed oral and written communications skills - 5+ years demonstrating high level of interpersonal skills to work effectively with others, motivate employees, and elicit work output - 5+ years of knowledge and understanding of Information Technology industry trends, directions, and market experience; ability to relate them to own organization - 5+ years of knowledge of architectural concepts, principles, and tools relevant to infrastructure, information, applications, organizational structure, etc. - 5+ years of knowledge of emerging technologies (new to company systems as well as those that are new to the information systems industry) - 5+ years of knowledge of tools, techniques, and good practices for protecting the integrity of corporate data and associated processing, company technology practices, standards, and procedures - 5+ years of knowledge of solution delivery utilizing Agile or Scrum methodology **Preferred Qualifications** - 2+ years of experience with Texas DIR Project Delivery Framework and document templates - 2+ years of familiarity with company's information architecture and information management methodologies **Work Location & Requirements** - Hybrid position with on-site and telework options - All work products resulting from the project shall be considered "works made for hire" and are the property of the agency - May be required to work outside normal business hours on weekends, evenings, and holidays as requested - Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense - May include pre-selection requirements to submit to and satisfy criminal background checks as authorized by Texas law